Live status
All systems operational
We publish the health of every Ubuntu BizBox surface that affects your customers.
Systems
- Storefront (PWA)Customer-facing stores & checkoutOperational
- Dashboard & MyBizBoxOperator workspace and CRMOperational
- Paystack paymentsCard, EFT, bank — South Africa, Nigeria, Ghana, KenyaOperational
- M-Pesa paymentsSafaricom Daraja STK Push & C2B (Kenya, Tanzania)Operational
- WhatsApp inbox & webhooksMeta WhatsApp Cloud APIOperational
- AuthenticationSign-in, 2FA, password resetOperational
- Image & file storageProduct media, exports, invoicesOperational
- Background jobs & cronSubscription billing, abandoned-cart, dunningOperational
Service level commitments
What you can expect from Ubuntu BizBox on a paid plan. Free plan is best-effort.
Uptime target
99.9% monthly
Payment webhook ack
< 5 seconds p95
WhatsApp message delivery
< 30 seconds p95
Critical incident response
< 15 minutes (business hours)
WhatsApp support reply
< 4 hours, Mon–Sat 08:00–20:00 SAST
Reporting an incident? Message us on WhatsApp from the help page — incidents are triaged ahead of email.